Privacy Policy

This Privacy Policy explains how Al Hamra Real Estate Development LLC (“Al Hamra”, “we”, “our”, or “us”), registered in Ras Al Khaimah, United Arab Emirates, collects, uses, and protects personal data through the website www.waldorfastoriaresidencesrak.com. Al Hamra acts as the data controller for all personal data collected via this website. Full registered address of the company should be included here for legal completeness under UAE PDPL compliance requirements.

This website promotes branded residences developed by Al Hamra under license from Hilton Worldwide Holdings, under the Waldorf Astoria brand. Clarification: Hilton Worldwide Holdings Inc. does not act as a data controller for personal data collected via this website.

We collect personal data that you voluntarily provide when interacting with the website. This includes your first name, last name, email address, and phone number. Such information is collected through contact forms, brochure download forms, newsletter subscriptions, chatbot interactions, WhatsApp communication initiation, and phone call inquiries.

The information collected is used to respond to inquiries, provide project information, facilitate sales follow-ups, share marketing communications where consent is provided, and support internal reporting and performance analysis. We process personal data based on your explicit consent (particularly for marketing communications) and our legitimate interests, which are limited to responding to inquiries and managing customer relationships, provided such interests do not override your fundamental rights and freedoms.

Your personal data may be shared internally with authorized sales and marketing teams and externally with trusted technology and service providers necessary to operate our business. These include platforms such as Salesforce Marketing Cloud for customer relationship management and Google Analytics along with advertising platforms such as Meta, Google, and DV360 for analytics and marketing purposes. We do not sell or distribute your personal data to third-party brokers or external agencies. These service providers may be located outside the UAE and process data on our behalf under contractual data protection obligations.

As our services are offered to a global audience, your data may be transferred and processed outside the United Arab Emirates through our technology partners. In such cases, we implement appropriate safeguards, including contractual data protection clauses and other legally recognised mechanisms, to ensure an adequate level of protection in accordance with applicable data protection laws.

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website performance, and deliver personalized advertising. This includes retargeting and audience profiling through advertising platforms. By continuing to use this website, you consent to the use of such technologies. Marketing and profiling cookies are only activated upon your explicit consent via the cookie banner. You may withdraw or modify your consent at any time.

We retain personal data for a period of up to ninety (90) days from the date of collection, after which it is removed from active lead databases unless a longer retention period is required by applicable law or for the establishment, exercise, or defence of legal claims.

You have the right to request access to your personal data, request correction or deletion, and withdraw consent for marketing communications at any time. To exercise these rights, you may contact us at [email protected].

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, or loss. This website may contain links to third-party platforms, and we are not responsible for their privacy practices.

We reserve the right to update this Privacy Policy from time to time. Continued use after updates constitutes acknowledgment.